Here is a list of frequently asked questions. Click on the question to reveal the response.

Yes. Although there are rare occasions when it is possible to simply walk in to the practice and be seen immediately (and we will always do our best to accommodate you) it is best to make an appointment so we can give you the attention you deserve.

If you think you have an issue that requires immediate or emergency attention, please contact our reception staff who will arrange with the optometrists to get you in as soon as possible.

There is no limit to how many times you can have an eye test. We recommend a health check every 3 years if you are under 65 years of age and every 12 months above 65 years of age. If you are diabetic or have contact lenses, we suggest you are seen every 12 months, regardless of your age. Medicare will provide a rebate depending on your age and eye health. Please ask our staff for information about your particular circumstances.

A good eye test can take 30 – 40 minutes. If you need glasses the selection and fitting process can take up to an hour. We don’t like to rush you. Your eyes are too important, and we want to make sure you get the best service.

Yes. We do have a HICAPS machine enabling on the spot claiming form your health fund. If you visit us instore please bring your card along so we can process your claim for you. If you are unsure of your private health rebate you should contact your private health insurer.

Problems with spectacles are rare, but sometimes you might take a week or two to get used to new lenses. Often though, it is less. Give your new lenses a good go, and if you need to come back please let us know so we can set aside some time to help you properly. If you can’t get used to the lenses we will replace them.

Spectacle frames and lenses go together. If you decide you don’t like the frames you chose please remember that the lenses have been made for that specific frame and won’t fit another one, so please choose carefully, as a change of mind cannot be exchanged.

Pupillary Distance (PD) is the distance between the centre of both pupils in millimetres. The PD is required by optical technicians to fit your lenses accurately into your frame and achieve the most effective and comfortable vision for you.

We will always measure your PD as a part of the dispensing process for your glasses. It is not a part of your optical prescription.

We can fill all prescriptions, including those from other optometrists. Sometimes our optometrists might ask to check your prescription, particularly if it looks unusual or needs more complicated lenses. We like to make sure everything is right.

With complex prescriptions, we also like to closely assess the frame fit and take some measurements. If your script is strong and we think you would benefit from upgrading to thinner lenses our friendly and experienced staff will discuss this with you.

There really is a difference between the various sunglasses you’ll find out there. Most of the difference is in the features and function of the lenses and frames. There are four things that a good pair of sunglasses should do for you:

  1. Good sunglasses will provide better Ultraviolet (UV) light protection.  UV light damages the cornea and the retina. Good sunglasses can eliminate UV rays completely.
  2. Sunglasses provide protection from intense light.  Good sunglasses can block light entering the eyes by as much as 90 percent* to avoid damage, and provide clearer vision.
  3. Sunglasses provide protection from glare.  Good sunglasses can completely eliminate this kind of glare using polarization (see our sunglasses page), and your vision will be more comfortable and in some situations, like driving, much safer.
  4. Sunglasses eliminate specific frequencies of light.  Certain frequencies of light can blur vision, and others can enhance contrast. Choosing the right color for your sunglasses lets them work better in specific situations.

* Glaucoma Foundation web site – “Sunglasses should screen out 75-90% of visible light. To determine if a pair is dark enough, try the glasses on in front of a mirror. If you can see your eyes easily through the lenses, they probably are too light.”

We use the best possible lenses with all the additional options as standard, not extras.

Absolutely! We offer a range of high-index, multifocal and other more complex lenses for all sorts of prescriptions and purposes.

The benefits of high index lenses work for both high plus and minus prescription wearers. A thinner, flatter high-index lens provides the same strength of prescription as your standard thicker lenses.

This means people who are very short-sighted can avoid extra-thick lenses that are heavy to wear, and make their eyes look unnaturally large and long-sighted people can avoid thick edged lenses that make their eyes look exceptionally small.

We believe that best results are usually achieved when glasses are prescribed and made up at the same place. There is better communication between the prescribing optometrist and the optical dispenser, and there is also no question of split responsibility between prescriber and dispenser.

We are confident you will have a huge range of frames and lenses to choose from that are as good as anywhere in Australia, and go from very economical options to high fashion. We also believe that comparing apples with apples, our prices are as good or better than anywhere else.

However, you don’t have to have your glasses made up with us and you are free to take a copy of your prescription any time, provided it is current (ie within two years of your last prescription check).

We want to make sure that you get the best outcome for all your needs. Your eyes come first, but we also have very affordable and economic options. The problem with these advertised deals is that quite often you are sold cheaper and lower quality products, or you end up paying much more than the advertised price because of prescription specifics and the features that you would like are not included.

The frames and lenses in these deals are different from the ones we’ll sell. We can get them, but we won’t sell them…. we think you deserve better. On average, we believe you will end up paying less with us, and will get better quality and after sales service.

Almost all types of prescriptions can be managed with modern contact lenses. Lenses are now more breathable, comfortable and resistant to dryness. As well as correcting distance vision problems, such as short sightedness and astigmatism, we can now correct near vision problems. See our page about contact lenses.